Santé Eyecare, LLC ("Santé Eyecare," "we," "our," or "us") provides this Website Terms & Privacy Policy to explain the terms governing use of our website and how we collect, use, disclose, and protect your personal and health information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our practice, website, patient portals, and related services.
1. Website Use & Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms & Privacy Policy. This website is provided for general informational purposes only and does not constitute medical advice. Use of this website does not establish a doctor–patient relationship. Individual treatment outcomes may vary. Nothing on this website guarantees specific clinical results or outcomes.
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Name, date of birth, address, email address, phone number
- Insurance information and payment details
- Emergency contact information
Health Information (Protected Health Information/PHI)
- Medical and ocular history
- Vision prescriptions and exam results
- Diagnostic images and test results
- Treatment plans and clinical notes
Website & Digital Information
- IP address, browser type, device information
- Pages visited and interactions with our website
- Online forms, appointment requests, and communications
3. How We Use Your Information
We may use your information to:
- Provide eye care services and manage your treatment
- Schedule appointments and communicate with you
- Process insurance claims and payments
- Maintain accurate medical records
- Improve our services, website, and patient experience
- Comply with legal, regulatory, and professional obligations
We do not sell any of your personal or health information.
4. Disclosure of Information
We may share your information only as permitted or required by law, including:
- Healthcare Operations: With staff, optometrists, and healthcare partners involved in your care
- Insurance & Billing: With insurance carriers and payment processors
- Service Providers: With vendors who support our operations (e.g., electronic health records, imaging systems), under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect patient safety
5. HIPAA Privacy Rights
Under HIPAA, you have the right to:
- Access and obtain copies of your medical records
- Request corrections to your health information
- Request restrictions on certain uses or disclosures
- Receive an accounting of disclosures
- Request confidential communications
- File a complaint if you believe your privacy rights have been violated
We will not retaliate against you for filing a complaint.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including:
- Secure electronic health record systems
- Encrypted digital communications where applicable
- Restricted access to patient information
Despite our efforts, no system can be guaranteed to be completely secure.
7. Website Cookies & Analytics
Our website may use cookies or similar technologies to improve functionality and analyze site usage. These tools do not collect medical information and are used only to enhance your experience.
You may disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Communications by Email and Text
We may communicate with you via email or text for appointment reminders, care coordination, and office updates. While we take steps to protect these communications, electronic messaging may carry inherent privacy risks.
By providing your contact information, you consent to receive communications related to your care and practice operations. Message and data rates may apply. Consent to electronic communications is not a condition of receiving treatment You may opt out of non-essential communications at any time.
10. Retention of Information
We retain personal and health information for as long as required by law and professional standards, or as necessary to provide care and operate our practice.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and the effective date will be revised accordingly.
This Website Terms & Privacy Policy is provided for informational purposes and does not constitute legal advice.
12. Limitation of Liability
To the fullest extent permitted by law, Santé Eyecare, LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, this website. All information provided on this website is offered on an “as is” and “as available” basis without warranties of any kind, express or implied.
We make no representations or warranties regarding the accuracy, completeness, or timeliness of information provided on this website.
13. Limitation of Liability
This website and its communication channels are not intended for emergency medical situations. If you are experiencing a medical emergency, please call 911 or seek immediate medical attention. Do not rely on email, website forms, or text messaging for urgent medical concerns.
14. Governing Law
These Terms & Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Travis County, Texas.
14. Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is the property of Santé Eyecare, LLC and may not be reproduced, distributed, or used without prior written consent.